Shipping policy

Shipping Policy

Effective Date: December 1, 2025

1. Introduction

At Golf & Wellness Lab, operated by JPCore Ventures Inc. (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://golfwellnesslab.com.

2. Shipping Destinations

Countries We Ship To:

  • United States
  • Canada

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States & Canada):

  • Free shipping on eligible orders over $500
  • Flat rate shipping of $30 on orders under $500

Shipping eligibility and pricing may vary by product due to size, weight, or supplier requirements. All applicable shipping costs are calculated and displayed at checkout.

Some complimentary or accessory products may only be available for purchase in combination with select primary products and may not be offered for standalone purchase.

International Shipping:
At this time, we do not ship internationally.

No Hidden Fees:
All shipping charges are clearly displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 4:00 PM MT will begin processing the same business day.

Weekend & Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 7-14 business days
  • Expedited Shipping (when available): 2-5 business days

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, or supplier fulfillment timelines.

6. Shipping Methods & Carriers

We partner with reputable carriers to ensure safe and reliable delivery.

Common Carriers Include:

  • USPS
  • UPS
  • FedEx
  • Canada Post

Carrier selection may vary depending on product type, destination, and supplier.

Shipment Tracking:
Tracking information will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage during transit. Please contact us promptly if any issues arise.

7. Order Tracking

Once your order ships, you will receive an email containing:

  • Tracking number
  • Carrier name
  • Tracking link

You may also track your order via the carrier’s website. If you need assistance, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated delivery timeframe, please contact us at support@golfwellnesslab.com or 307-269-9777 .

If tracking indicates delivery but the package has not been received:

  • Verify the shipping address
  • Check with neighbors or building management
  • Contact us for assistance

8.2 Damaged Packages

If your order arrives damaged:

  • Take photos of the damaged packaging and item(s)
  • Contact us within 7 days of delivery

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If items are missing from your order:

  • Contact us within 7 days of delivery
  • Provide your order number and item details

We will investigate and resolve the issue promptly.

10. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Please refer to that policy for detailed information regarding return eligibility, timelines, and refund processing.

11. Incorrect Address

Please ensure all shipping information is accurate at checkout.

If an order is returned due to an incorrect address provided by the customer:

  • We will contact you to arrange reshipment
  • Additional shipping charges may apply

12. International Customs & Duties

We currently do not ship internationally. If international shipping becomes available in the future, customers will be responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.

13. Contact Information

For shipping-related questions, please contact:

Email: support@golfwellnesslab.com
Phone: 307-269-9777

Golf & Wellness Lab
Operated by JPCore Ventures Inc.


Customer service hours: Monday–Friday, 8 AM – 4 PM MT

14. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this policy periodically.

Thank you for shopping with Golf & Wellness Lab.
We appreciate your business and are committed to delivering an exceptional experience.