Shipping Policy
Effective Date: September 7, 2026
Golf & Wellness Lab, operated by JPCore Ventures Inc. (“we,” “us,” or “our”), works with multiple manufacturers, distributors, and fulfillment partners. Because shipping methods, service areas, and delivery requirements can vary by product and destination, this policy explains our standard customer shipping terms.
1. Standard Shipping Included
For most products, standard shipping is included in the advertised product price for eligible deliveries within the contiguous United States (the lower 48 states) and for standard, non-complex delivery addresses in Canada.
Our goal is to present customers with a delivered product price rather than adding a separate standard shipping charge at checkout.
2. Exceptions and Additional Shipping Charges
Additional shipping charges may apply when a destination, product, or delivery requirement creates costs outside standard supplier or carrier service.
Examples may include:
- Alaska, Hawaii, U.S. territories, islands, or destinations outside the contiguous United States
- Remote, rural, northern, or otherwise difficult-to-service Canadian addresses
- Locations requiring special freight access, appointment delivery, liftgate service, limited-access service, inside delivery, storage, redelivery, or other special handling
- International destinations, where shipping is available
- Products or suppliers with destination-specific freight restrictions or surcharges
If an additional shipping charge is required, we will disclose it to you before the order is finalized or, where the issue is identified after checkout, contact you for approval before proceeding with fulfillment. We will not knowingly add an undisclosed exceptional shipping charge after an order has been accepted for fulfillment.
3. Supplier and Product-Specific Fulfillment
Products may ship directly from a manufacturer, distributor, or fulfillment partner. As a result, carriers, shipping methods, processing times, delivery estimates, service areas, and freight requirements may differ by product.
Supplier-specific shipping rules are operational details and do not replace this policy. Where a product has a specific shipping limitation or requirement that materially affects the customer, we may disclose that information on the product page, during checkout, or before fulfillment.
4. Processing and Delivery Estimates
Processing and delivery times are estimates and may vary by supplier, product availability, destination, freight scheduling, weather, carrier conditions, holidays, and other factors outside our control.
We will provide tracking information when available. Freight or oversized deliveries may require the carrier to contact you to schedule delivery.
5. Freight and Oversized Deliveries
Large or heavy products may ship by freight rather than standard parcel service. Freight deliveries may involve curbside delivery, scheduled appointments, pallets, delivery-access requirements, or other carrier conditions.
Unless expressly stated otherwise, installation, assembly, inside delivery, room-of-choice delivery, site preparation, disposal, and similar services are not included in standard shipping.
Customers are responsible for ensuring the delivery location can safely accommodate the shipment and any applicable freight carrier requirements.
6. Address Accuracy and Delivery Access
Customers are responsible for providing a complete and accurate shipping address and for ensuring reasonable delivery access.
If additional carrier or supplier charges arise because of an incorrect address, inaccessible location, missed delivery appointment, requested redirection, storage, redelivery, or other customer-caused delivery issue, those charges may be the customer’s responsibility.
7. Refused Deliveries
Please do not refuse a shipment without first contacting Golf & Wellness Lab, except where there is an immediate and obvious delivery safety concern.
An unauthorized refusal may cause the shipment to be returned to the supplier and may result in return freight, redelivery, storage, brokerage, restocking, or other charges. Any refund or return will be handled in accordance with our Return & Refund Policy and the applicable supplier conditions disclosed during the return process.
8. Damaged, Lost, or Missing Shipments
If a shipment arrives with visible damage, please document the condition of the packaging and product with photos and contact us as soon as possible.
Damage, loss, or missing-item claims may be subject to carrier or supplier reporting deadlines. We may request photographs, packaging, tracking information, delivery documents, serial numbers, or other evidence needed to support a claim.
The specific reporting timeframe for shipping damage will be governed by the Return & Refund Policy and any product-specific instructions communicated at delivery. Warranty claims for defects that are not shipping-related are handled separately from transit-damage claims.
9. International Shipping
International shipping outside the United States and Canada is not guaranteed and may only be available for certain products or suppliers.
Where international shipping is available, additional freight, customs, duties, taxes, brokerage, import requirements, or destination restrictions may apply. These costs and responsibilities will be disclosed or confirmed before fulfillment where reasonably possible.
10. Returns and Shipping Costs
Returns, return freight, non-refundable shipping charges, supplier restocking fees, and related costs are governed by our Return & Refund Policy.
Original shipping costs that are embedded in the product price may still be non-refundable where a supplier or carrier does not refund those costs to us, subject to the terms disclosed in the Return & Refund Policy.
11. Contact Information
For shipping questions or destination-specific availability, contact:
Email: support@golfwellnesslab.com
Phone: +1 307-269-9777
Golf & Wellness Lab
Operated by JPCore Ventures Inc.
12. Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our suppliers, carriers, service areas, or operating practices. The version posted on our website will apply to orders placed after its effective date.