Return and Refund Policy
Effective Date: September 7, 2026
Golf & Wellness Lab is operated by JPCore Ventures Inc. This policy applies to products sold directly by Golf & Wellness Lab. Products sold directly by a partner following a referral may be subject to that partner’s separate return terms.
1. Return Requests
Return requests must generally be submitted within 30 days of delivery. All returns require prior approval before any product is shipped back.
2. Eligibility
To be eligible for return, products must generally be unused, uninstalled, undamaged, complete, and in original packaging, with proof of purchase. Products must be in resalable condition unless the return is due to damage, defect, or our error.
3. Non-Returnable and Special-Condition Products
Custom, made-to-order, installed, used, clearance, final-sale, hygiene-sensitive, or specifically identified non-returnable products may not be eligible for return. Some products may have manufacturer- or supplier-specific return windows, restocking fees, return locations, or other conditions. Where a product-specific return term differs from this policy, that exception must be disclosed on the product page, quote, order documentation, or during the return-approval process.
4. Supplier-Fulfilled Orders
Golf & Wellness Lab does not hold inventory. Products may be fulfilled directly by manufacturers, distributors, or other approved fulfillment partners. Return authorization may therefore require supplier approval. Customers must not send items back without instructions from Golf & Wellness Lab.
5. Return Shipping and Restocking Fees
Unless the return is caused by our error or an approved defect/damage claim, return shipping is normally the customer’s responsibility. Original shipping, installation, white-glove, brokerage, customs, and service charges may be non-refundable where applicable. Restocking fees may apply when imposed by the applicable supplier or disclosed product terms.
6. Freight and Oversized Products
Large or freight-delivered products may require palletization, carrier coordination, inspection, or special return handling. Applicable requirements and costs will be communicated before return authorization.
7. Damaged, Defective, or Incorrect Orders
Visible shipping damage should be reported as soon as possible and preferably within 48 hours of delivery, with photographs of the product and packaging. Concealed damage, defects, or warranty issues discovered later will be reviewed under the applicable product warranty and supplier terms. Incorrect items or errors caused by Golf & Wellness Lab should be reported promptly so we can arrange a resolution.
8. Refused Deliveries
Do not refuse delivery without first contacting Golf & Wellness Lab unless the shipment presents an immediate safety concern or the carrier instructs you to do so. Unauthorized refusal may cause return freight, brokerage, storage, restocking, or other supplier charges. Those costs may be deducted from any refund to the extent permitted by law and applicable supplier terms.
9. Refunds
Approved refunds are issued to the original payment method after the return is received, inspected, and approved. We aim to process approved refunds within 14 business days after final return approval. Bank or card processing times may vary.
10. Cancellations
Orders may begin supplier processing shortly after purchase. Cancellation requests are not guaranteed once processing, production, or shipment has started. Custom or made-to-order products may become non-cancellable immediately or after a supplier-defined cutoff.
11. Contact
Email: support@golfwellnesslab.com
Phone: +1 307-269-9777
Golf & Wellness Lab, operated by JPCore Ventures Inc.
We may update this policy as our supplier network and operating practices evolve. The version posted on our website governs future purchases from its effective date.